Customer Center

Order By Phone:

Toll-Free in U.S.: 1-800-456-9887
Outside the U.S.: 818-885-9090

Order By Fax:

If you have our printed catalog, you can fax your completed order form to us. Be sure to complete the order form in it's entirety, including your complete name, address, and phone number. If you include your email address, we'll send an email shipment confirmation, which details what has been shipped, amount billed, and shipment tracking details.
If you don't have our printed catalog, you can download a printable order form by clicking on the "Printable Order Form" button at the top of this page.

Fax your order to 818-407-0850 anytime!

Order By Mail:

Mail your completed order form to us with your payment (check or money order, in U.S. funds). Please note that orders paid by personal or business check may be held until funds clear your bank. Be sure to complete the order form in it's entirety, including your complete name, address, and phone number. If you include your email address, we'll send an email shipment confirmation, which details what has been shipped, amount billed, and shipment tracking details.
If you don't have our printed catalog, you can download a printable order form by clicking on the "Printable Order Form" button at the top of this page.

Mail your order and payment to:

Internet Order Dept.
Tools For Wellness
8943-B Oso Ave.
Chatsworth, CA 91311-6246

Click here for information about privacy, security, and our safe shopping guarantee.

The shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost of your order before you enter your credit card info. Some items mention an additional shipping charge will be added to your order. This charge is reflected in the amount you see on your screen before you submit your order.
Shipping charges are based on the total amount of your order. Shipping charges are located on the chart below:

We ship via several carriers such as UPS, FedEx and USPS (Postal Service) and will choose the carrier based upon the most efficient way of delivering your package. We may ship your order using either ground or air shipping services as necessary to meet the estimated delivery date.

When will I receive my order?
It depends on the status of the items you order and the shipping method you select. With over 1000 items in our warehouse and, we can ship practically any item you need today. Just about all in-stock orders placed before 2:30 p.m. Pacific Time will ship from our warehouse that same day. Then you choose the shipping option that meets your needs. Orders received Saturday and Sunday will be processed the following Monday.

STANDARD SHIPPING: Takes anywhere from 1 to 7 business days, depending on your distance from our warehouse in Southern California. Some items are shipped directly from manufacturers and publishers and may require extra transit time.

RUSH SHIPPING: Takes 2-4 business days to just about any address in the contiguous United States. Allow extra time to Alaska and Hawaii. We may ship your order using either ground or air shipping services as necessary to meet the estimated delivery date. These options do not correspond directly to any carrier-branded One-Day or Two-Day shipping services.

EXPRESS SHIPPING: You'll get your order the next business day to just about any address in the contiguous United States. Allow extra time for Alaska and Hawaii. These options do not correspond directly to any carrier-branded One-Day or Two-Day shipping services. We also have Saturday and Sunday delivery available... contact us for details.

INTERNATIONAL: You'll get your order usually in 3-4 days (Rush) or 18-40 days (Standard) to most addresses worldwide, pending customs clearance.

How much do you charge for shipping?

US Shipping Options
Includes: US Virgin Islands, AP-APO/FPO, AE-APO/FPO, Guam, Micronesia, Marshall Islands, Marianna Islands, and all other U.S. possessions.

Add an additional $15.00 for Rush/Express Delivery to AK, HI

US Virgin Islands, AP-APO/FPO, AE-APO/FPO, Guam, Micronesia, Marshall Islands, Marianna Islands, and all other U.S. possessions - add $5.00 to the Standard Delivery rate. Rush/Express deliveries not available to these locations.

Shipments To Other Countries

Expect delivery within 5-40 business days (depending on shipping speed you've selected, your location, and customs clearance). Each country is different ... some countries process packages very quickly and have fast customs-clearance procedures while others are notoriously slow. We MUST have a daytime phone number to process your order. The shpping carrier will contact you upon arrival of your shipment for payment of local duties, taxes and customs charges that are determined by your local government. We reserve the right to bill your credit card in the event that any duties or taxes are unable to be collected from you. Refused shipments will be billed for additional shipping charges back to us. Contact us for more information.

International Customers We ship worldwide, and are proud to say that we've shipped to over 134 countries around the world. We ship most International "Standard" orders via U.S. Airmail, which is then transferred to the postal system in your country. We ship most International "Rush" orders via FedEx International service, for quick, efficient, reliable service within 3-6 days (via our Rush Service) to just about any address in the world. Because international shipments are subject to customs clearance and possible security delays, we are unable to guarantee a specific delivery date. Please note that most international shipments are shipped complete... so we may hold your order for all backordered items to arrive. We are required by law to list the price you paid as the customs amount of the package. Upon arrival of your package in your country, FedEx or your postal service will contact you to arrange payment of any local duties / taxes / customs charges assessed by your government. Keep in mind that we have absolutely no control over these charges. On some international shipments, a $5 (or local equivalent) "disbursement" or "advancement fee" is charged by the shipping company. We have no control over these charges. Additionally, when ordering from Tools For Wellness, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that if a package is sent to someone other than you, that person is responsible for payment of duties and taxes. Tools For Wellness reserves the right to charge the customer for customs duty in the event of non-payment. If you refuse to accept delivery of the package, we reserve the right to charge your credit card for both outbound and inbound shipping charges. Due to warranty issues and manufacturer or medical restrictions, we are not able to ship all products to all geographical locations. Even though our shopping cart may accept your order, we will notify you of any inability to ship to your country and give you the chance of changing your order. All prices listed are in United States Dollars (USD) and your credit card will be billed as such.

How will you ship my order?
All orders are processed immediately upon receipt, so please make sure your address, phone number, email address and requested shipping method are correct before you submit your order. Please also check your email confirmation carefully, as it is a result of the information you have entered, and we cannot be held responsible for incorrectly entered information. Please see below regarding additional shipping charges as a result of incorrect addresses.

We may be unable to change your order once we have received it, as orders are processed immediately upon receipt. We ship most orders for in-stock items the same day if we receive them by 2:30 pm Pacific Time. Orders received Saturday and Sunday will be processed the following Monday. Some orders may be delayed as we thoroughly investigate the validity of credit card transactions and verify billing information, and we can't be held responsible for order processing delays because of this. This is all done for your security.

Packages shipped and/or delivered with incorrect address information

If the information you provide us as you place your order has incorrect or incomplete address information, we may be charged by the delivering carrier (UPS, FedEx, etc) an address correction fee. Examples of incorrect information include missing Apartment or Suite numbers, incorrect zip codes, missing floor number or building number if applicable, incomplete name (Main St. vs. Main Ave. vs. Main St. NW). We do reserve the right to charge your credit card for these fees. They vary among carriers and type of service.

In addition, if you ask the delivering carrier to route your package to an alternate address or if the address you provide us is considered undeliverable, we reserve the right to pass those additional fees along to you. Examples of undeliverable packages include, but are not limited to: orders that have incorrect address information, packages that are refused for any reason when delivery is attempted, packages that aren't delivered in 3 delivery attempts, packages unclaimed at the UPS local office or any other reason out of UPS's control that result in the package being returned to us. Please make sure the addresses are correct, the recipient knows the package is coming and that the location is suitable for daytime delivery of packages. If a package is shipped to your home address and you ask the carrier to forward it to another address, additional fees may apply. If a package is undeliverable for any reason, it may be shipped back to us by the carrier, and we reserve the right to bill your credit card both for the return shipping and the outbound charges to reship your package.

Orders shipped to 48 Continental United States and general shipping information:
We ship orders via United Parcel Service (UPS), United States Postal Service (USPS), Federal Express (FedEx) and other carriers for delivery within 1-7 business days, depending on your distance from our Southern California distribution center. UPS and FedEx cannot deliver to PO Boxes, so make sure you provide us with a street address. Items backordered will be noted on your invoice and will be shipped as soon as possible via Standard Delivery at no additional shipping charges to you. Backorder dates are based on the individual manufacturer's estimated delivery date to us and are subject to change without notice. We are in continual contact with the manufacturers and ship backordered items as soon as possible. However, there are unforeseen circumstances that delay items. We update our information as soon as we are notified by the manufacturer. Please be assured that we are working hard to fulfill your order upon receipt of the merchandise. We only charge for shipping once per order and only charge your credit card for items when we ship them.

Orders shipped to Alaska, Hawaii, US Virgin Islands, APO/FPO, and other US Possessions:
We ship most orders via Priority Mail from the US Postal Service. See above for Rush and Express delivery orders.

Orders shipped to other countries:
We ship most "standard" orders via FedEx or Airmail from the United States Postal Service (our discretion). Once your package clears customs, FedEx or the postal system in your country handles the ultimate delivery to you. Please allow up to 40 days for delivery from the date of shipment. Our experience has been that many postal systems and customs agencies have been experiencing long delays. "Rush" orders are sent via FedEx for delivery within 5-7 business days. Please note that you'll be responsible for any duties and taxes on any international shipment, regardless of the delivering carrier.

After your order is shipped, we'll send you an email shipment confirmation. We'll detail which items have been shipped, how much was billed to you, and which item(s) may be on backorder, along with their expected ship dates. We'll also provide a shipment tracking number, and easy links to the shipping carriers websites, so you can track the status of your order. Contact Us if you need help tracking your order.

International Customers:

We ship worldwide, and are proud to say that we've shipped to over 127 countries around the world.

Ordering Information:

Simply place your order online, and select your country from the pull-down menu listing on the order form. If your country is not listed, we are unable to ship to your country at this time. The complete amount billed to your credit card will be shown, including shipping charges. Any applicable duties / taxes / customs charges are billed separately to you by the delivering carrier. Please see more information about these charges below.
You can order by fax by downloading our Printable Order Form, completing the information and faxing to us.
You can mail the Printable Order Form with your payment in U.S. Funds to:

Internet Order Dept.
Tools For Wellness
8943-B Oso Ave.
Chatsworth, CA 91311-6246

Payment Information:

For international orders, we accept Visa, Mastercard, American Express, Discover Cards, Bank Wire Transfer (U.S. customers only), Money Order, Cashier Check. All prices listed are in United States Dollars (USD) and your credit card will be billed as such.

Shipping Information:

We ship most orders via FedEx International service, for quick, efficient, reliable service within 3-6 days (via our Rush Service) to just about any address in the world. A daytime phone number is required in order to process your order. Please note that most international shipments are shipped complete... so we may hold your order for all backordered items to arrive.
When your order is shipped, we'll you a confirmation email showing what was shipped, how much was billed, and shipment tracking information.

Important Information for International Customers:

• Unless specified otherwise, products that require a power source are designed for 110v AC power. When using these products with other power sources, it is suggested that you purchase a converter locally. We cannot be responsible for items that become damaged or defective as a result of misuse or inoperability. When using 110v designed products in an international setting, any warranty is voided, even when using a converter, as you are using these products at YOUR OWN RISK.
• We are required by law to list the price you paid as the customs amount of the package.
  
• We are required to accurately list the contents of your shipment. Descriptions such as "educational materials" are no longer acceptable.
  
• Upon arrival of your package in your country, FedEx will contact you to arrange payment of any local duties / taxes / customs charges assessed by your government. Keep in mind that we have absolutely no control over these charges. On some international shipments, a $5 (or local equivalent) "disbursement" or "advancement fee" is charged by the shipping company. We have no control over these charges. In some outlying areas, and for addresses where FedEx is not the delivering carrier, we may be assessed a delivery-area-surcharge by the carrier that makes ultimate delivery to you. We reserve the right to bill your credit card for any shipping surcharges. In our experience, less than 1% of all international orders fall into this category.
  
• When ordering from Tools For Wellness, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that if a package is sent to someone other than you, that person is responsible for payment of duties and taxes. Tools For Wellness reserves the right to charge the customer for customs duty in the event of non-payment. If you refuse to accept delivery of the package, we reserve the right to charge your credit card for both outbound and inbound shipping charges. In addition, you are responsible for both the outbound and return shipping charges for any item that does not clear customs in your country. Due to warranty issues and manufacturer or medical restrictions, we are not able to ship all products to all geographical locations. Even though our shopping cart may accept your order, we will notify you of any inability to ship to your country and give you the chance of changing your order. All prices listed are in United States Dollars (USD) and your credit card will be billed as such.

  Return Policy:

  We are committed to your Satisfaction! Everyone at Tools For Wellness shares a philosophy of wanting to help you find just the right products to fit your needs. Keep in mind that many products have a cumulative effect and it is unrealistic to expect immediate results. Allow sufficient time for the product to achieve the desired effect.
  
  If you want to return a product please Contact Us with your name, address, and invoice number (found at the top of each invoice) within 30 days of receipt. We will then email you a Return Authorization Number and instructions on how and where to send your return. We do not accept returns without an R.A.# on the outside of the carton. Please be sure your item is in new and unused condition, and to pack it in its original box.
  
  Upon receipt of your return, we can issue an exchange, replacement, store credit (which automatically gets applied to your next order) or send you a refund. Returns are usually processed within 4-5 days of receipt, and refunds to your credit card take 10-14 business days after your return is processed, and refund checks are mailed within 2 weeks. Refunds are issued in the same manner as original payment. If merchandise or gift certificates were used as a form of payment, we'll reissue those to you upon resolving your return. Shipping charges are not refundable.
  
  Returns are subject to a 10% restocking charge, and some products such as liquids, supplements, lotions, oils, printed and recorded material are not returnable if the seal or wrap is broken. Personal products such as wraps, mattresses, and products that use water are not returnable for sanitary health reasons. We are unable to accept returns of watches or other jewelry items that have signs of wear. The other few products that are not returnable are described in the product description. Please contact us immediately upon receipt if your product is damaged or defective, and we’ll replace it promptly.
  
  All returns must be in like new condition, in original packaging, with instructions and accessories. Items returned in less than new condition or incomplete may be subject to additional restocking charges. You may send your return to us via any shipping carrier you'd like, but ensuring that the item is delivered to us is your responsibility. Re-shipping charges (for exchanges) will be charged to the payment method on file with the original order. If you return any items from an order that received Free Shipping, the original shipping amount associated with the returned item(s) will be deducted from the refund amount (the amount that would have been charged if you were billed for shipping).
  
  Our liability is limited to the replacement cost of the product you purchased from us and the ultimate decision regarding accepting returns is based on our sole discretion.
  
  

  Sales Tax:

  We are required to collect sales tax for all shipments to addresses in California. The rate is based on the current sales tax rate for Los Angeles County, where we're located.

  New Products:

  If you are a manufacturer of a product that you feel fits into our product line, we want to hear from you! Please Contact Us and select "New Product Submission" from the pull-down list and submit. We'll send an immediate reply with all the information you'll need. You must be the source of the product ... we don't deal with resellers or multi-level products.

  Wholesale Ordering:

  At this time, we don't sell wholesale, but if you're interested in multiple quantities of the same item (usually 5 or more of the same item) please Contact Us for special pricing.

  Affiliate Program:

  At this time, we do not have an affiliate program.

  Retail Store:

  We have an online store and printed catalog only, and do not have a physical storefront. We're sorry, but we do not offer pick up or will call services for orders at this time.

  Catalog Mailing List:

  We care about the environment, preserving our natural resources, and helping to eliminate mailbox clutter. If you've received our printed catalog and wish to be removed from our list, please visit CatalogChoice.org, a free service that lets you manage subscriptions for paper catalogs you receive. We share their mission, which is to reduce the number of repeat and unsolicited catalog mailings, and to promote the adoption of sustainable industry best practices. Consumers can indicate which catalogs they no longer wish to receive, and businesses can receive a list of consumers no longer wanting to receive their catalogs. It's a "win-win" for everyone!
  
  
  
  Join us in our effort to recycle catalogs.